Privacy policy overview

This privacy policy explains how WashHubAuto collects, uses, stores and shares personal data in relation to wash and detailing services for private and business vehicles. The policy covers information obtained through our website washhubauto.pro, mobile bookings, telephone interactions and on-site service forms. It is intended to provide clear, factual information about processing activities, legal bases for processing, data subject rights and contact points for questions or requests. The policy also notes data retention practices, security measures in place to protect information and the types of third parties with which data may be shared to deliver services and process payments.

21-01-2026 WashHubAuto, Business ID KW-3799649, Abdulaziz Yousif Al Muzaini Street, Kuwait City, Al Faiha Abdulaziz Yousif Al Muzaini Street, Kuwait CIty, Al Faiha [email protected]

Definitions

This section defines key terms used throughout the policy to describe data subjects, personal data, processing and other concepts to ensure consistent interpretation.

Personal data means any information relating to an identified or identifiable natural person. This includes direct identifiers such as name or phone number and indirect identifiers such as device identifiers and booking references.
Processing refers to any operation or set of operations performed on personal data, including collection, recording, organization, structuring, storage, use, disclosure and deletion.
User refers to a customer, fleet manager or other individual who interacts with WashHubAuto services, including website visitors, registered account holders and persons listed on an invoice or booking.
Service includes vehicle wash, detailing, fleet management services, online booking, payment processing and customer support provided by WashHubAuto.
Cookies are small text files placed on a device to store information about preferences, sessions and analytics. Cookies enable core functionality and help improve user experience.

Data collection

WashHubAuto collects personal data that is necessary to provide vehicle care services, process payments, communicate with customers, manage appointments and comply with legal obligations. Data is collected directly from users, from automated sources when users visit the site, and from third-party service providers that assist with payments, maps and analytics.

Data provided by users

When you create an account, book a service, request a quote or contact support, we collect information you provide to enable service delivery and communications.

  • Name and contact details (phone number, email address)
  • Vehicle information (make, model, registration, mileage where provided)
  • Service preferences and appointment details
  • Billing and payment information required to process transactions
  • Photographs or notes supplied to describe vehicle condition
  • Communications and correspondence with customer support

Automatically collected data

When you use washhubauto.pro or related services, we automatically collect technical and usage information to provide, secure and optimize our services.

  • Device and browser information (device type, operating system, browser)
  • IP address and approximate location derived from network data
  • Usage data such as pages visited, clicks and service booking actions
  • Cookies and similar tracking technologies that store session identifiers
  • System logs and diagnostic data related to service performance
  • Analytics identifiers used to measure website and app performance

Data obtained from third parties

We may receive information from external providers to support service delivery, payments, identity verification and analytics.

  • Payment processors and acquiring banks for transaction confirmation
  • Maps and routing providers used for on-site service logistics
  • Analytics and advertising partners that provide aggregated usage reports

Purposes of processing

Personal data is processed for specific operational, administrative and legal purposes necessary to run the business and deliver contracted services.

  • To schedule, perform and document vehicle wash and detailing services
  • To process payments, issue invoices and manage billing for private and corporate customers
  • To communicate appointment details, service updates and required vehicle preparation
  • To maintain customer accounts and provide customer support
  • To analyze service usage patterns and improve operational efficiency
  • To comply with legal obligations such as tax and business reporting
  • To prevent and contribute fraud or misuse of services
  • To send marketing communications only where the user has provided consent or where permitted under applicable law

Legal basis for processing

Processing is performed on legal grounds appropriate to the purpose. The applicable basis depends on the specific processing activity.

Cookies and similar technologies

WashHubAuto uses cookies and similar technologies to enable essential site functions, store preferences and collect analytics. Users can manage cookie preferences through the cookie banner or their browser settings.

Types of cookies used include session cookies for functionality, persistent cookies for preferences, analytics cookies to measure site performance and third-party cookies from service providers such as analytics platforms.

Cookies are categorized as essential (required for service operation), performance and analytics (used to monitor and improve services) and marketing (used for advertising and promotional activities with consent).

You can manage cookies by adjusting browser settings to block or delete cookies, and by updating preferences via the cookie banner on washhubauto.pro. Blocking some cookies may affect website functionality.

WashHubAuto Cookie Policy

Data sharing and disclosures

We share personal data with third parties when necessary to provide services, process payments, perform analytics or comply with legal obligations. Data sharing is limited to the minimum required and governed by contracts with service providers.

  • Payment processors and banks to complete and reconcile transactions
  • Logistics and routing partners for on-site service coordination
  • Analytics and cloud hosting providers for service performance and storage
  • Affiliated entities involved in corporate account management where applicable
  • Legal and regulatory authorities when required by law or to respond to lawful requests
  • External advisors such as auditors or legal counsel under confidentiality terms

International data transfers

Personal data may be transferred to service providers located outside Kuwait where necessary for operational reasons. Such transfers are conducted in accordance with applicable law and appropriate safeguards.

When data is transferred internationally, WashHubAuto relies on contractual safeguards such as data processing agreements and where relevant standard contractual clauses or other approved transfer mechanisms to protect personal data.

Data retention

Retention periods are based on the purpose of processing, legal obligations and the need to maintain business records. Data is retained only as long as necessary and securely deleted or anonymized when no longer required.

Account information is retained for the period the account is active and for up to five years after account closure for billing, tax and dispute resolution purposes, unless a longer period is required by law.

Communications and support correspondence are retained for up to two years to allow follow-up on service requests and to improve customer support quality.

System logs and analytics data are retained for operational and troubleshooting purposes for up to 12 months, with aggregated or anonymized records kept longer for statistical analysis.

Upon verified request for deletion, WashHubAuto will remove personal data that is not required to be retained for legal or contractual reasons. Certain records necessary for tax, accounting or legal compliance may be retained as required.

Security measures

WashHubAuto implements technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse or disclosure. Measures are reviewed periodically and updated in response to evolving risks.

  • Use of encryption for data in transit (TLS) and secure storage for sensitive information
  • Access controls and role-based permissions to limit internal access to personal data
  • Regular staff training, security assessments and incident response procedures

User rights

Individuals have rights with respect to their personal data. Requests can be submitted to the contact address below and will be handled in accordance with applicable law.

  • Right to access, correct or update personal data held by WashHubAuto
  • Right to request deletion, restriction of processing, data portability, and to withdraw consent where processing is based on consent
  • Right to rectification: You may request correction of inaccurate personal data held by WashHubAuto, or completion of incomplete data related to your account, bookings, or communications.
  • Right to erasure: You may request deletion of personal data that is no longer necessary for the purposes for which it was collected or where processing lacks a lawful basis under applicable law.
  • Right to restriction of processing: You may request that processing of your personal data be limited while a dispute about accuracy or lawful basis is being resolved.
  • Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request a copy of personal data in a structured, commonly used, machine-readable format.
  • Right to object: You may object to processing of your personal data where processing is based on legitimate interests or direct marketing; WashHubAuto will assess and respond in accordance with applicable law.
  • Right to withdraw consent: If you have given consent for any processing, you may withdraw it at any time; withdrawal does not affect processing lawfully carried out before the withdrawal.

How to exercise your privacy rights

To exercise any of the rights described above, submit a written request to WashHubAuto at the contact details below. Include sufficient information to identify yourself and specify the right you wish to exercise. We may request additional information to verify your identity before processing the request.

[email protected]

We aim to acknowledge receipt of privacy rights requests within 7 calendar days and to provide a full response within 30 calendar days where reasonably possible. Complex or voluminous requests may require a longer period; we will inform you if additional time is needed.

Compliance with international data protection standards

WashHubAuto applies data handling practices intended to align with recognized international data protection principles. This includes processing personal data lawfully, transparently, and for specified purposes only. Where relevant, the principles described mirror rights commonly found in international frameworks to provide a clear basis for user inquiries and controls over personal information.

  • Lawfulness, fairness and transparency: Personal data is processed on a lawful basis and users are provided with clear information about processing activities.
  • Purpose limitation: Data is collected for specified, explicit, and legitimate purposes and not further processed in a manner incompatible with those purposes.
  • Data minimization: Only data necessary for the purposes stated is collected and retained.
  • Accuracy: Reasonable steps are taken to ensure personal data is accurate and kept up to date.
  • Storage limitation: Personal data is retained no longer than required for the stated processing purposes or as required by law.
  • Integrity and confidentiality: Technical and organizational measures are applied to protect personal data against unauthorized or unlawful processing and against accidental loss, destruction or damage.

If you consider that WashHubAuto has not addressed a privacy concern to your satisfaction, you may raise the issue with the relevant supervisory authority in your jurisdiction. Contact details for supervisory authorities are publicly available and may vary depending on where you reside.

Marketing communications

WashHubAuto may use contact details you provide to send service-related information and, where you have consented or where permitted by law, occasional marketing communications about services, promotions, or updates relevant to car wash and fleet maintenance for private and business customers.

You can opt out of marketing communications at any time by using the unsubscribe link in marketing emails, replying with an opt-out request, or contacting WashHubAuto directly. Opting out will not affect service messages or operational communications necessary to provide booked services.

Children's privacy

WashHubAuto services are intended for adults and business customers. We do not knowingly collect personal data from children under the applicable minimum age to consent. If we become aware that we have inadvertently collected such data, we will take steps to delete it in accordance with applicable law.

Third-party links and services

Our website may include links to third-party sites or services. WashHubAuto is not responsible for the privacy practices, content, or services of external sites. Review the privacy policies of any third-party sites before providing personal information to them.

Changes to this privacy policy

WashHubAuto may update this privacy policy to reflect operational or regulatory changes. We will post the updated version on washhubauto.pro and indicate the effective date. Significant changes will be communicated via the contact details you have provided where required by law.